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Visiting Palmer Correctional Center

Visiting Information for the Hesterberg Reception Center (HRC)

Visitors needing information regarding mail/visitation/property may call the Hesterberg Reception Center at 746-8291 from 10:15 AM to 10:15 PM seven days a week.

If you are having issues with the telephone system, please call the Evercom Trouble line at 1-800-844-6591.

PCC Mail Address

Inmate's Name OB #
Palmer Correctional Center
P.O. Box 919
Palmer, AK 99645

PCC Physical Address

Mile 58 Old Glenn Highway
Palmer, AK 99645

NOTE: All vehicles must be locked at all times.

Inmates housed in the Medium Facility are divided into four groups. Medium Facility inmates need to determine which group they are in so they may inform their visitors.

  • Group I (A-K) — Monday, Wednesday, Saturday and Holidays
  • Group II (L-Z) — Tuesday, Friday, Sunday and Holidays
  • Group III (TLC) — Saturday, Sunday, and Holidays

All visits will be approximately one hour in length.

  • Monday, Tuesday, Wednesday, Friday evenings: 6:30 PM, 7:45 PM, and 9:00 PM (adult visitors only)
  • Saturday, Sunday, and Holidays: 10:30 AM (adult visitors only), 1:00 PM, 2:15 PM, 6:30 PM, 7:45 PM, and 9:00 PM (adult visitors only)

No Thursday visiting.

Inmates housed in the Palmer Correctional Center may be visited every day except Thursdays when there is no visiting..

  1. All visitors must check in thirty minutes prior to visits.
  2. Visitors will be transported to the Medium and Minimum facilities and back to the HRC at approximate designated times only.
  3. The bus will not be held or called back.
  4. All inmates requiring Secure Visiting must submit a written request 48 hours in advance.
  5. All Transitional Living Community Inmates must submit a written request 48 hours in advance of weekday visits.

Special Conditions Visitation

Prisoners who have a court order precluding visitation with certain individuals will have the following visitation times effective April 30, 2015:

  • Sunday: Secure visits only during the 1300 and 1945 hour visitation times.
  • Monday – Wednesday, and Friday: contact visiting in the medium facility visitation room, during 0900 – 1000 hours and 1400 – 1500 hours.

All special conditions visitation will be on a first come first approved basis.

Bus Schedule
Weekends/Holidays Only
Leave HRCReturn to HRC
10:30 AM Bus returns no later than 11:40 AM
1:00 PM  
2:15 PM  
6:30 PM  
7:45 PM  
9:00 PM Last bus returns no later than 10:00 PM
Weekday Evenings
(Mon, Tue, Wed, Fri)
Thurs - Group IV House 2 Program only
Leave HRCReturn to HRC
6:30 PM  
7:45 PM  
9:00 PM Last bus returns no later than 10:00 PM

All visitors and prisoners must adhere to the following rules of conduct:

  1. The prisoner and visitor may embrace for a short time only at the beginning and end of the visitation period. It is not permitted to kiss;
  2. Amorous fondling or caressing or other sexual activities are prohibited;
  3. The prisoner and visitor must sit in separate chairs during visitation; and
  4. Small children may sit with a relative prisoner at the discretion of the supervising staff member.
  5. Who may visit:
    1. Individuals on the approved visitor's list who are 18 years or older.
    2. A minor visitor who is a family member of a prisoner must be accompanied by an adult who is either an immediate family member or is approved by the Superintendent. A minor visitor who is not a family member of the prisoner must be accompanied by a parent or legal guardian.
  6. Who may not visit:
    1. Individuals NOT on the approved visitor's list, including children.
    2. Persons on parole, probation, or other community corrections supervision without permission from the Superintendent and their supervising probation/parole officer.
    3. Anyone released from any correctional facility within the preceding 60 days. Exceptions are family members, a person who was acquitted at trial, or for whom the charges were dismissed.
    4. Individuals known to be or for whom there is reasonable cause to believe may be of harmful effect to the prisoner(s), who constitute a threat to the security or orderly operation of the institution.
  7. Visitors may not be "dropped off" at Palmer Correctional Center. If the visitor(s) ride with another person who is not allowed to visit, the driver will remain at the Reception Center. These visits will be limited to one (1) hour.
  8. Each visitor must register his or her name, address, and relation to the prisoner upon entry. Visitors must show proof of their identity, e.g., driver’s license. State I.D., or other picture identification. Visitors shall leave their purses and other large items in their vehicle. Vehicles will be locked and keys removed. Note: properly accompanied minors under #5 above are not required to have photo ID.
  9. Alcohol, drugs, or related paraphernalia (including all tobacco products), knives or other weapons are not to enter the facility or facility grounds.
  10. Dress Code
    The Superintendent or designee may deny visitation for security reasons if visitors dress inappropriately or their clothing (or lack of clothing) violates the following criteria:
    1. A shirt and trousers for men; a shirt and skirt, shirt and slacks, or dress for women;
    2. Visitors must wear footwear at all times;
    3. Cut-offs, shorts, beach-type clothing, and provocative or revealing clothing such as mini-skirts, low-cut blouses, tube tops, low-cut pants and see-through blouses are not acceptable; and
    4. Visitors may not wear hats in the visiting area, unless authorized by the Superintendent.
  11. Visitors are not allowed to exchange any items during visiting. Money orders or cash gifted to the prisoner by an approved visitor will be receipted by the HRC officer.
  12. Pets are not allowed on the facility grounds, nor may they be left inside unoccupied vehicles at the HRC parking lot; (exception: service dogs approved by the Superintendent).
  13. Visitors are subject to search by the use of metal detector prior to each entry into the visiting room.
  14. Toys, games, cards, tape recorders, cameras, radios and musical instruments are not permitted in the visiting room; (exception: toys provided by PCC for use in visitation rooms).
  15. Visitors are responsible for the conduct of their children.
  16. Children requiring use of the restroom are to be escorted by the responsible visitor.
  17. No food or drink is allowed in the visiting room.
  18. Prisoners will not be allowed to wear anything other than prison uniform during visiting.
  19. Prisoners and visitors are not allowed to leave the visiting area without permission from the Visiting Officer.
  20. You may not drive on correctional facility grounds unless authorized and with a valid driver's license and a currently registered vehicle.
  21. No more than five (5) visitors may visit any one inmate at a time without advance arrangements.

Special Visits:

  1. Bail Bondsmen: Court-approved bail bondsmen may interview bailable prisoners at any time of day or night.
  2. Attorneys and legal representatives may visit with prisoners under procedures in policy #808.01, Legal rights of prisoners. Supervising officers may visually observe, but not listen to, record or monitor conversations between prisoners and attorneys without a court order. The department shall take all reasonable precautions to preserve the confidentiality of the attorney/client relationship.
  3. Clergy and official visitors: Clergy, probation officers, law enforcement and other official visitors, upon showing of proper I.D.
  4. The Superintendent or designee may authorize special visits on a case-by-case basis for the following visitors:
    1. Visitors to Hospital: The Superintendent and Institutional Health Care Officer must approve all persons visiting a prisoner in the hospital. Visitors must adhere to all hospital protocols and instructions from onsite Correctional Officer;
    2. The Superintendent must approve after hours visits;
    3. Family member from "out of town" or leaving Alaska. "Out of town" means more than 75 road miles from Palmer; and
    4. Emergency: Death or family illness of severe nature.

Restrictions on Visitation:

If the Superintendent denies or restricts a prisoner's visitation, the Superintendent shall prepare a written decision and notify the prisoner of the facts supporting the individualized determination justifying the denial or restriction. The notice must be as specific as possible without jeopardizing the security of the institution or any person's safety. The Superintendent may include a date in the notice when he or she will reconsider the denial or restriction. Staff must file a copy of the notice in the prisoner's case record.

  1. The department may deny or restrict visitation with a prisoner for the following reasons:
    1. security requirements;
    2. space availability;
    3. disruptive behavior;
    4. being under the influence of alcohol or drugs;
    5. health problems (restrictions for a chronically mentally ill person only apply if the person's behavior is disruptive, dangerous, or in some way threatens the security of the institution);
    6. refusal to submit to an authorized search under section #13 (above);
    7. previous violation of visitation rules;
    8. a court order precludes visitation during probation (this also applies during incarceration);
    9. The visitor was released from a correctional facility within the preceding 60 days, unless the Superintendent pre-approves the visit. (This section does not apply to a prisoner’s family members or a person who was acquitted at trial or released because the State dismissed the charges);
    10. Misrepresentation of identity or the purpose of the visit;
    11. Violation of the visitor dress code under section #10 (above);
    12. As a sanction imposed by a disciplinary committee. In that case, the department may limit or suspend contact visitation and limit secure visitation to immediate family members; and
    13. Any other reason that demonstrates that the visit is adverse to the orderly operation, security, or safety of the institution.
  2. Persons under probation, parole or other community corrections supervision must obtain their individual supervising officer and the Superintendent's permission before visiting a prisoner.
  3. The Superintendent or designee may exclude a visitor under section 1 above for a specified period, indefinitely, or permanently as long as reasonable grounds exist that the visitor jeopardizes the safety, security, or order of the institution. The Superintendent must give the visitor the reasons for denying visitation.